On behalf of Watertite Roofing staff, production and specialty crews we would like to take this moment to thank you for your business and we wish you every success in the year ahead.
For us, 2017 was a year of growth, potential and challenges in a faster-than-ever changing construction sector. Through data management and anaylsis, first we realized that a high percentage of roofing work awarded was from repeat customers. (Yes, been around that long!) Facilities owners and managers previously worked for called us back to apply new roofing technologies--some to the traditional tar and gravel projects from those early years, others invited us to work on new properties acquired. Secondly, referral business made up almost a third of our roofing contracts. This means we have been recognized by others through the recommendations and experiences of their peers, associates and friends. What a huge compliment that is and we are grateful for these relationships! Thirdly, new business was acquired through motivated people doing internet searches. All of us understand the frustrations of finding right and relevant website results so our staff responded as soon as possible to these valuable inquiries. Finally, we recognized that face-to-face and personal contact is still appreciated in todays increasingly impersonal world, so we also focused on direct contact through mobile sales staff who desired to meet and make new connections.
Where and how can we improve our roofing operations? You, are welcomed to tell us! As our customer, you keep us in business, and the amount of trust that is placed in us to do the right roofing job is never taken lightly!
Our pledge: Each and every project is approached with the best of our abilities from initial contact through completion. Roofing work is not for the faint of heart--every project has unique construction complexities along with safety and weather factors. With over 40 years in the roofing construction business we know sometimes things do not go as planned, but we are there to make it right however possible. If the unexpected happens--as it does in life--we will be there for you and this is backed by our business affiliation with Duro-last to help in the process.
So going and growing forward, we intend to make Watertite Roofing the best roofing company possible. If we give you anything less than an attitude of willingness to help, adapt, change or even reboot where necessary, contact us personally.
Thank you again - your business, is our business too!
Cheryl and Archie Merigold
VP and President